Shipping & Returns

Shipping Policy

• Processing Time All orders are processed within 24-48 hours of placement. Orders placed on weekends or holidays will be processed the next business day.
• Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates will be provided once your order is placed, but typically range from 3-7 business days depending on your location.
• Shipment Confirmation & Order Tracking Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.
• Customs, Duties, and Taxes Northeast Corner - Boutique Cigars is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
• Damages Northeast Corner - Boutique Cigars is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Payment Information

• Accepted Methods of Payment For online purchases, we accept credit card payments only.
• Credit Card Security We prioritize the security of your financial information. All credit card transactions are processed using secure encryption—the same level of encryption used by leading banks. Card information is transmitted, processed, and stored securely on gateways. We do not store your credit card information on our servers.
• Transaction Confirmation Upon completing a purchase, a receipt will be emailed to the address you provided during the checkout process. Please keep this receipt for your records.
• Currency All transactions are processed in the currency displayed on our website.
• Refunds and Cancellations All sales are final. However, if there is an error with your order or if you receive a defective product, please contact our customer service team to resolve the issue.

General Return Policy

All sales made through Northeast Corner -Boutique Cigars are final.

No Refunds

We do not offer refunds on any purchases, regardless of the situation, with the exception of unique cases as outlined below.

Unique Cases for Returns & Refunds

In rare and unique circumstances, Northeast Corner - Boutique Cigars may consider returns and refunds. These unique cases include:

• Damaged Products: If you receive a product that is damaged upon arrival, you must notify us within 48 hours of receiving the product. Please provide clear photos of the damaged product.
• Incorrect Items: If you receive an item that you did not order or if an item is missing from your order, please notify us immediately.
• Defective Products: If you believe you have received a defective product, please contact us with a detailed description of the issue along with any relevant photos.

Return Process

If your situation qualifies as a unique case:

• Contact our customer service team within the specified timeframe with all necessary details and documentation.
• Upon review, if your return is approved, you will receive instructions on how to return the product. Items sent back to us without prior authorization will not be accepted.
• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

5. Limitations

• Any return request made after the specified timeframe for each unique case will not be considered.
• Products must be returned in their original packaging and must not be used or tampered with.
• Shipping costs for returning the item will be borne by the customer unless otherwise specified.

Note: For any further queries related to Shipping, Payment, or Returns please reach out to our customer support by clicking on the "Contact Us" link on our website or by emailing us at admin@northeastcornercigars.com